App troubleshooting guide
Having trouble with one of the apps or digital tools, try the following reset steps:
Reset Steps
Step 1: Try the steps you took, again, to see if it works the second time.
Step 2: Try the steps from an Incognito (Chrome) or InPrivate (Explorer) browser window.
- Click the three dots on the top right-handside of your brower.
- Navigate to "New Incognito window" or "New Inprivate window"
- If you normally use a password manager, you may need to input your username and password into the Nature Park website manually.
Step 3: Try the steps whilst connected to Wi-Fi.
Step 4: Try the steps whilst connected to mobile data.
Step 5: Log out of everything and then back in again.
Step 6: Turn off the device and then back on.
Step 7: If using a mobile device, check you have the latest update installed.
Step 8: Try the above steps on a different device.
Step 9: Ask a colleague to try the same.
If you are still having trouble contact us.
Logging in to the digital tools
This guidance applies to the tools for 'Create your site boundary', 'Mapping your site', 'Complete your habitat map' and 'Mapping change to your site' activities.
Step 1: Always access the tools via the Nature Park website. Log in to your Nature Park account.
Step 2: Navigate to the relevant webpage for the activity you are carrying out (links below).
Step 3: Click the 'Start activity' or 'Launch activity' button to be redirected to the tool.
For the 'Mapping your site' webpage, click the 'Open Habitat Mapper tool' button in the introduction text.
Please note: For the 'Mapping your site' Habitat Mapper tool, you must be using a mobile device that has the ArcGIS FieldMaps application downloaded.
Step 4: Click the large blue 'Click here to access Nature Park National Education Nature Park Hub Community' button, on the ESRI login page. DO NOT add in your Nature Park login details.
Step 5: You should arrive into the digital tool. You may be directed back the Nature Park website and asked to enter your login details again, before you arrive in the digital tool.
Step 6: If the above 5 steps do not work, and you haven't already, try the Rest Steps above.
Downloading the ArcGIS FieldMaps app
This guidance applies to the Habitat Mapper tool required to complete the Mapping your site activity.
You will need a mobile device (eg. phone or tablet) that:
- is compatible with the app (see compatibility requirements below)
- has the ability to connect to the internet
- has an app store installed onto it
You may need:
- to ask a senior staff member or IT department to do this for you, if you do not have permissions to install apps on the device you are using
We will be providing a standard, headed letter you can provide to colleagues to justify downloading this app, in due course.
Step 1: Access the internet via Wi-fi or mobile data
Step 2: Open the app store on your device and search for ArcGIS FieldMaps
Step 3: Install the app (the app is free)
Step 4: You do not need to set up an ESRI account or directly login to the app. Once ready to use the tool head back to the Nature Park website, login to your account, access the Mapping your site webpage and click the 'Open Habitat Mapper tool' button to access and login to the tool.
Compatibility requirements
Android
Android 8.0 (Oreo) or later
Processor: ARMv7 or later
OpenGL ES 2.0 support
To use the location sharing capability on Android, Google Play services 11.6.0 or later must be installed.
iPhone Operating System (iOS)
iOS 14.5 or later
iPad, iPod touch
Using the ArcGIS FieldMaps app without internet access
Unfortunately, the ArcGIS FieldMaps app does not have an offline mode, so you must be connected to Wi-Fi or mobile data to use the Habitat Mapper tool in the app.
If you do not have internet access in the outdoor areas of your site, you will be unable to record your habitat data directly into the app, whilst running a habitat mapping session.
Instead, we recommend the following:
Step 1: Find your educational setting on google maps and take a screenshot.
Step 2: Print a copy of the map of your educational setting.
Step 3: Draw the habitats onto your printed map, during your habitat mapping session (you will need a light coloured pen that is visible on the satellite images).
Step 4: After the habitat mapping session, access the Habitat Mapper tool whilst connected to Wi-Fi, indoors, and add the habitat data.
How to use the Digital Tools
Here is a list of tutorial videos that will help you with using the digital tools:
How to create your site boundary
How to edit your site boundary
Need more help?
If the above advice has not resolved your issue, then please do get in touch with us via the contact form.