Step 1: Try the steps you took, again, to see if it works the second time.

Step 2: Try the steps from an Incognito (Chrome) or InPrivate (Explorer) browser window.

• Click the three dots on the top right-handside of your brower.
• Navigate to "New Incognito window" or "New Inprivate window"
• If you normally use a password manager, you may need to input your username and password into the Nature Park website manually.

Step 3: Try the steps whilst connected to Wi-Fi.

Step 4: Try the steps whilst connected to mobile data.

Step 5: Log out of everything and then back in again.

Step 6: Turn off the device and then back on.

Step 7: If using a mobile device, check you have the latest update installed.

Step 8: Try the above steps on a different device.

Step 9: Ask a colleague to try the same.

If you are still having trouble contact us.

This guidance applies to the tools for 'Create your site boundary', 'Mapping your site' and 'Mapping changes to your site' activities.

Step 1: Always access the tools via the Nature Park website.  Log in to your Nature Park account.

Step 2: Navigate to the relevant webpage for the activity you are carrying out (links below).

Create your site boundary

Mapping your site

Mapping changes to your site

Step 3: Click the 'Start activity' or 'Launch activity' button to be redirected to the tool.

On the 'Mapping your site' webpage you can also click the 'Open Habitat Mapper tool' button within the text.

Step 4: You may see this log in screen - please DO NOT type in your Nature Park login details (or any Esri login details you have). Just click the large blue button labelled 'Click here to access Nature Park National Education Nature Park Hub Community' button.  

Step 5: You should arrive into the digital tool.  You may be directed back the Nature Park website and asked to enter your login details again, before you arrive in the digital tool.

Step 6: If the above 5 steps do not work, and you haven't already, try the 'First things to try' steps above.

Please note, we are no longer using the ArcGIS Field Maps app for habitat mapping (although you can continue to do so if you wish to) so you do not need to download the Field Maps app. The Habitat Mapper tool can be accessed on a browser so you can use a tablet, laptop or desktop PC - whichever you prefer.

This guidance only applies if you wish to access the Habitat Mapper tool via the Field Maps app in order to complete the Mapping your site activities.

You will need a mobile device (eg. phone or tablet) that:

• is compatible with the app (see compatibility requirements below)
• has the ability to connect to the internet
• has an app store installed onto it

You may need:

• to ask a senior staff member or IT department to do this for you, if you do not have permissions to install apps on the device you are using

We will be providing a standard, headed letter you can provide to colleagues to justify downloading this app, in due course. 

Step 1: Access the internet via Wi-Fi or mobile data

Step 2: Open the app store on your device and search for ArcGIS Field Maps

Step 3: Install the app (the app is free)

Step 4: You do not need to set up an ESRI account or directly login to the app.  Once ready to use the tool head back to the Nature Park website, login to your account, access the Mapping your site webpage and click the 'Open Habitat Mapper tool' button to access and login to the tool.

Compatibility requirements

Android

Android 8.0 (Oreo) or later

Processor: ARMv7 or later

OpenGL ES 2.0 support

To use the location sharing capability on Android, Google Play services 11.6.0 or later must be installed.

iPhone Operating System (iOS)

iOS 14.5 or later

iPad, iPod touch

Please note, we are no longer using the ArcGIS Field Maps app for habitat mapping (although you can continue to do so if you wish to) so you do not need to use the Field Maps app. This error message is specific to that app. 

The Habitat Mapper tool can be accessed on a browser so you can use a tablet, laptop or desktop PC - whichever you prefer.

If you are using the Field Maps app and receive this error message:

Error: 'Unable to open - this map needs to be shared with you'

Step 1: Click the person icon displayed on the app; top-right corner for Android, top-left corner for iPhone. 

Step 2: From the list of options click 'sign in' or 'sign out', which ever is presented to you. 

Step 3: Close the app and return to the Mapping your site activity page.

Step 4: Click the Open Habitat Mapper tool button. 

Step 5: Click the large blue 'Click here to access Nature Park National Education Nature Park Hub Community' button, on the ESRI login page.  DO NOT add in your Nature Park login details (or any ESRI login details you have).

You should now have successfully logged in to Habitat Mapper tool.

If you are still having trouble contact us.

Here is a list of tutorial videos that will help you with using the digital tools:

How to create your site boundary

How to edit your site boundary